The courier company we use: Aramex and NZ Post
Shipping is completely free for all orders across NEW ZEALAND.
Delivery must be to a physical address, We don't ship PO Box.
After payment, all prints it usually takes about 7-10 business days for delivery, depending on exactly where you live. All handmade oil and acrylic paints need takes about 20 working days to received.
We are open 7days a week. please allow an extra 2-3 days for the production of your order, prior to shipping.
As an online business, we are currently operating as normal in terms of fulfilling your orders and shipping them as quickly as possible. The majority of our team are working from home, however we're available as usual via email, phone and social media to answer any queries you have.
Our manufacturing team are now working in shifts to ensure at least 4m2 of space per person. We have also instituted heightened hygiene and sanitization procedures for all staff. Of course, any staff member who feels unwell is not coming into work, with health and well-being our primary focus.
All our products are fully insure them during the shipping process. If your parcel is left unattended with damage to the packaging, please advise us within 24 hours. Please include photos of the damage to the box and the print as attachments to your email, so we can organize a replacement immediately.